We ship from Portland, Oregon, M - F. We also have products “drop shipped” directly from supplier factories and vendor distribution centers located throughout the United states.
Certain orders, such as inkjet cartridges are usually shipped via United States Postal Service (USPS). We ship larger orders (such as laser toner cartridges) via FedEx from Portland, Oregon. “Drop Shipped” orders are shipped via FedEx, UPS and OnTrac.
Orders placed before 3:30 PM PST usually ship the same day. Typically, orders placed after 3:30PM PST will be shipped the following businessday. Orders placed Friday after 3:30 PM PST will ship the following Monday or next business day, as will orders placed on Saturday or Sunday. Shipping time usually takes 1-3 working days on the West Coast 3-5 working days to arrive to the East Coast (unless drop shipped from an East Coast distribution center).
You will receive your order number via email and another email will follow with tracking number details once the order is processed for shipping from our Portland facility, or once we have received shipping confirmation from the factory or distributor. Transit times start when your order leaves for shipment. Transit times are not guaranteed and shipping costs are not refundable.
Tracking emails are sent M-F from firstname.lastname@example.org. You may view the status of your order by logging into your account and viewing your order history or by clicking the 'Track Order Link' in your order confirmation email.
Shipment to PO Box address.
Inkjet cartridges will be shipped via USPS to PO Box addresses.
Laser Toner Cartridges orders WILL NOT BE SHIPPED TO PO BOX addresses because FedEx, UPS and OnTrac cannot and do not deliver to PO Box addresses.
The exception may be a “Private Mail Box” (PMB or suite#) address such as a UPS store or a Postal Annex style store.
Orders under $34.95 that are shipping to the contiguous U.S. are charged a flat rate of $4.95. Orders shipping to the contiguous U.S. over $34.95 are shipped FREE.
Please note, we do not ship to HI,AK, APO, PR, Guam, The US Virgin Islands, etc. Any order placed to a non-contiguous address will be cancelled and refunded after contact is made with the customer.